Privacy Policy

Interact Soft Inc located in Bellevue, WA (“iCarpool.com,” “We,” “Us” or “Our”) has drafted this Privacy Policy to explain how we use data you provide to us. This Privacy Policy applies to your use of the iCarpool service and software (“iCarpool,” “iCarpool system,” “Service”). Please note – you may use the Service through the domain www.iCarpool.com, through a different domain or sub-domain, through Facebook or through mobile phone applications. This Privacy Policy applies to any service or software that directly displays or links to this document.

Your privacy is very important to us. We have established this Privacy Policy to explain to you how your information is collected, protected, used and disclosed through our Service. The privacy practices of this statement apply to the Service and apply generally to our affiliates, subsidiaries, and joint ventures. By using the Service, you consent to the privacy practices described in this policy, as modified from time to time by us. Please carefully review this policy so you understand our data privacy practices. We may use personal information for new, unanticipated uses not previously disclosed in this Privacy Policy at any time. However should our privacy practices change, we will post the policy changes on the site www.iCarpool.com (“Site”) and indicate the date the Privacy Policy was last updated. We encourage you to check back at our Site periodically if you are concerned about how your information is used.

Privacy Policy Key Points

We DO NOT rent or sell your personal information to third parties.

We DO NOT share your information with anyone for marketing purposes.

We DO NOT send unsolicited emails to you for marketing purposes.

We use the latest data encryption technologies to safeguard your information.

Overview

This Privacy Policy describes the information we collect from you as part of the normal operation and what may happen to that information. This policy is detailed because we believe you should know as much as possible about our practices so that you can make informed decisions. All of our affiliates, subsidiaries, and joint ventures operate under similar Privacy practices as described in this Privacy Policy and, subject to the requirements of applicable law. It is our goal to provide a consistent set of privacy practices throughout our websites around the world.

When you accept this Privacy Policy and our Terms of Use Agreement (“Terms of Use”, “Terms”, “Agreement”, or “User Agreement”), you consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is effective upon acceptance during registration for new users and for all existing users is effective on the day any amendment to this Privacy Policy is posted on the Site.

Children are not allowed to use the Service

Children or minors (persons under the age of 18) are not permitted to use the Service. We do not collect any information from children under the age of 18 as we require that all users represent to us that they are at least 18 years old.

Cookies

A “cookie” is a small text file placed on your computer’s hard drive by a web server – which is acknowledged by your web browser. We use cookies for a variety of purposes, including, but not limited to the following: (a) To assist us in providing our services to you; (b) To allow you to change pages during your usage of our Service without repeatedly having to re-enter your password; (c) To track activity of our Service; (d) To introduce other services to you via the Service. You can usually set parameters on your computer that allow you to elect to accept cookies or to have your browser notify you each time a cookie is offered. You can also usually delete cookies from your hard drive. You can find instructions on how to accept cookies, on how to be notified that a cookie is being offered, and on how to delete cookies through your Internet Browser. If your browser does not accept cookies from the Service, some features we provide may not function properly.

IP Address, Locations

When you access the Service, some information may be automatically collected, such as your computer’s Internet Protocol (IP) address, your computer’s operating system, the browser type, the address of a referring web site, and the time and date of your visit. When you access the Service using your mobile phone, you may allow the Service to acquire your location coordinates in real-time. We do not acquire your coordinates unless you have authorized our Service to do so. We may use this information to offer you services, protect, enhance or update the Service.

Data we collect and its usage

Once you register with the Service, you are not anonymous to us. For various services, we may require you to provide appropriate information as indicated on various forms presented to you. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

In this document, we categorize information as public, protected and confidential. Any information categorized as public may be shared with other users through any mechanism without any further approval process. Any information categorized as protected is shared with administrators only. Any information categorized as confidential is never shared. Please note – your network administrators are always able to review all information associated with your account including public and protected information.

For using the various services provided by the Service, you may submit or we may collect:

username that identifies you to other members in the system [PUBLIC]
contact information that could be used to contact you directly including name, work address, home address, mailing address, phone number or email address, event information, mobile phone number [PUBLIC]
information including your trip origin, trip destination, trip non-spatial and temporal preferences, gender, age range, vehicle information, Networks, Facebook public profile (if provided) , incentives received, emission savings achieved, monetary savings achieved [PUBLIC]
financial information such as credit card number and credit card expiration date [PROTECTED]
security information such as your password, secret question and answer [CONFIDENTIAL]

Please note – we convert the locations you enter or we collect into Latitude and Longitude co-ordinates which are public and which may be shown as a location on the map to users who find your trip as a match. Please note that the Latitude, Longitude co-ordinates we acquire have a high degree of precision (may be a few yards or meters from the locations you entered) and thus may be traceable to your home, your work place or your current location. If you want to avoid this high degree of match, you may provide a more general street address without house number or a near public location you know, although this will reduce the accuracy of matches we can provide you.

For all of our services that require payment from you – in order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking and processing agents. They receive the information needed to verify, authorize and charge your credit card or other payment modes. We do not store payment information such as billing address, credit card number, and credit card expiration date. We do collect information required by these third parties in order to ensure validity of transactions.

Protection

We use encryption where appropriate to safeguard your data. We use procedural and technical safeguards to protect your personal information against loss or theft, as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and secure socket layers, consistent with a website of our size. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, please note that 100% security is not a realistic guarantee any website or service exposed to the internet can provide today and neither can we.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings in the Service, we may collect such information into a file specific to you.

Usage by your network administrators

If you are associated with a Network listed in the Service, you agree that all your information maintained by us, except confidential information, can be shared with the administrator or person who has administrative access to your network without any further approval from you. When you associate with a Network listed in our Service, you authorize us to share all information in your account except your confidential information with administrators of that Network without any further approval process. Your Network Administrators may use your information to manage and verify incentives or benefits, provide additional services, provide assistance or for reporting purposes.

How we use your information

Many services that are part of the Service require you to provide a valid email address. When you provide us your email address, we validate your email address by sending a confirmation email to that address with a verification code. There are many websites today which offer free or paid email accounts which you can subscribe to should you require an email address.

In order for you to be associated to a Network listed in the Service, you may have to provide an email address issued by that Network, a passcode issued by your network or other information required by that Network that may be sent to a designated Network administrator. This designated Network administrator is assigned by your Network independently.

We may use any information you provide to facilitate the services you request, troubleshoot problems, identify abuse of our services, identify violation of our terms of use, help promote safety associated with our services such as carpool and vanpool, measure consumer interest in our services and products and enhance the Service. We may compare and review your personal information for errors, omissions and for accuracy.

You agree that we may use personal information about you to improve our content and services. You agree that we may use your personal information to contact you and deliver notifications to you. We also reserve the right to send notifications of any changes or new features of our Service. By accepting the User Agreement and Privacy Policy, you agree to receive these notifications.

Our Corporate Entities

We may share much of our data, including personal information about you, with our affiliates, subsidiaries, and joint ventures that are committed to serving your online needs and related services and products, throughout the world. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our affiliates, subsidiaries, and joint ventures follow privacy practices no less protective of users than our practices described in this document.

Disclosure of your information to third parties

We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.

We may disclose information in good faith to appropriate authorities in case of fraudulent transactions, illegal activities or other malpractices. In response to a verified request by law enforcement, immigration, customs or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, street address, city, state, postal code, country, telephone number(s), email address, financial information, and additional information we maintain about you, with a subpoena or comparable legal process.

We share aggregated statistical data with our business partners or for public relations. For example, we may disclose demographic information of our users or commutes. However, this aggregated information is not tied to personally identifiable information such as your name, email address or phone number. As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described above.

If third parties unlawfully intercept or access transmissions or private communications to trace your personal information, or an external user illegally acquires your personal information from the Service, we will not be liable for any eventual consequences.

Accessing and changing your information

You can review the personal information you provided us and make desired changes to allowed fields of this information, or to the settings for your account, at any time by accessing the Service and choosing the appropriate edit forms. If you deactivate your account or delete/change your data or content, we usually update our live databases immediately. However, some data may update more slowly, and some old data may remain permanently in our archives and records. This is necessary in order to deter fraud, abuse or a breach of our contract, by ensuring that persons who try to commit fraud, abuse or breach of our contract will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, except as necessary to prevent fraud and assist law enforcement, or as required by third parties for any transactions initiated through the Service.

Contact Us

If you have any questions about this privacy statement or our information practices you can contact us by emailing us at our support email address – support{at}icarpool.com.


This document was last updated on April 16, 2013.