Guaranteed Ride Home

The purpose of the Guaranteed Ride Home (GRH) program is to ensure that the commuter who carpools, vanpools or rides the express route to work doesn’t get stuck at work when the unexpected happens. The program will reimburse the expenses incurred to get home in the event of the "unexpected" (see GRH Rules).

GRH Eligibility

GRH is available to commuters who use "alternative transportation" (carpool, vanpool, I-4 express route) on their commute at least three times per week and are registered participants of the Votran Commuter Program.

To register with the program, "Sign Up" now.

GRH Rules

• A qualifying emergency occurs when:
  1. you are sick at work;
  2. a member of your family has an emergency while you are at work;
  3. you are required to work late unexpectedly; or
  4. your carpool driver has an emergency and cannot give you a ride home or to your car.
• Eligible commuters are allowed four emergency vouchers per calendar year.
• Each voucher will reimburse up to $100 of the cost of the trip; any cost beyond $100 will be the responsibility of the commuter.

How to use GRH

To be able to access a GRH voucher, you must:

• Log your alternative transportation commuter trips online in the ride-matching system accessed from the Votran site. If you establish a carpool through the ride-matching system, then your recurring commuter will be automatically logged in the system.
• At the time of the qualifying emergency, log into the ride-matching system and:
  1. Click the "My Communities" tab.
  2. Under the "My Networks" heading on this page, click the "Benefits Button".
  3. Click the "Guaranteed Ride Home" link.
  4. Fill in the required fields on the screen and click "Submit Claim".
  5. Click the "Print GRH voucher" link on this screen and print the voucher form.
  6. Call one of the cooperating taxi companies and/or car rental agencies listed and make your reservation. NOTE: Expenses will have to be paid at the time services are provided. Please be sure to keep ALL receipts for services rendered.

Participation in Votran Commuter Programs, such as by carpooling, riding the bus, biking or walking to or from work, and use of the Guaranteed Ride Home (GRH) program is an individual decision. Participants are completely responsible for the operation of carpools and participation in any Votran Commuter program. VOTRAN, THE VOLUSIA COUNTY GOVERNMENT, AND EMPLOYERS ACTING AS ITS PROMOTIONAL PARTNERS SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY CLAIMS, EXPENSES OR DAMAGES RESULTING FROM ANY INDIVIDUAL'S PARTICIPATION IN A CARPOOL OR ERH PROGRAM OR FROM ANY INDIVIDUAL’S DECISION TO RIDE THE BUS, BICYCLE OR WALK.